Frequently Asked Questions
Everything you need to know about your order and our collections.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery takes approximately 5-7 business days depending on your location.
What is your return policy for official merchandise?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition items and digital media are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
Please contact our customer support team immediately with your order number and photos of the damage so we can arrange a replacement or refund.